Rendesco Care
Your heat pump, watched over around the clock by the engineers who know it best. Faults spotted early, a real person to call any hour, and member rates when you need a visit.
For just £16 a month, you get reliable comfort all year round.
Or £175 for the year paid up front, saving £17
If your home is on one of our heat networks, Rendesco Care is included in your monthly tariff at no extra cost, alongside the 8-year parts and labour warranty on your heat pump.
With Rendesco Care
Without
Emergency call-out
(no heating or hot water)
£75
£150
Non-emergency call-out
£0
£75
Labour
(minimum two hour visit)
£55 an hour
£85 an hour
Parts
Cost plus 25%
Cost plus 40%
Servicing
Included
Every two years
Charged per visit
Plenty of cover plans quote working days for an engineer. We think no heating in January is an emergency, so we treat it as one.
No heating or hot water, and someone in the home is elderly, very young, unwell or otherwise at risk. Tell us when you subscribe and we flag your account.
No heating or hot water, or a leak you can't contain. Any time, day or night, including weekends and bank holidays.
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A fault that isn't stopping your heating or hot water. We book the next available engineer with you in the app, with no call-out charge.
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Tell us about your heat pump and choose monthly or annual payment. It takes about five minutes. On a Geo Flow network? You're already covered, just register in the app.
If you already have a Flow controller, monitoring switches on straight away. If not, we check your heat pump can connect to the Flow platform (nearly all can) and an engineer fits what's needed on your first visit.
From then on we're watching. Call any hour, report a fault in the app, and pay member rates whenever an engineer comes out.
Your heat pump sends us its running data through the Flow platform. Our engineers see flow temperatures, pressures, efficiency and error codes as they happen.
A sensor drifting or a pump working harder than it should shows up days before it becomes a breakdown. We get in touch, or fix it remotely.
When we find a better way to run a system like yours, we send the update to your controller. Lower running costs without you lifting a finger.
See how your system is doing, report a fault, book a visit and talk to support from your phone.
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Repairs are charged at the member rates above. Beyond that, we'd rather you knew now than found out on the day.
Rendesco Care runs alongside it. The warranty covers what the warranty covers; Care gives you the monitoring, the 24/7 line, the response times and member rates for everything else, and carries on after the warranty ends.
One of our engineers cleans the filters, checks refrigerant, electrical connections, pressures and flow rates, and makes sure the controller settings are right for your home. It takes about an hour, you need to be in, and you get a report in the app afterwards.
By Direct Debit each month, or £175 up front for the year. The minimum term is 12 months. After that it runs monthly and you can cancel with a month's notice.
Anyone whose health or safety would be at risk without heating or hot water: for example an elderly person, a baby, or someone living with a long-term illness or disability. Tell us when you subscribe, or any time afterwards, and we add the 6-hour response to your account.
No. Rendesco Care is open to any heat pump up to 20kW. Monitoring runs through the Flow platform, and nearly every heat pump can be connected to it; we confirm yours when you sign up, before you pay anything.
Ensure you always have heating and hot water with Rendesco Care