Open a support ticket
Something not right with your heating or hot water? Tell us what's happening and where you are. We log it against your home and our support team picks it up.
A ticket is the fastest way to get help
It goes straight to our support team and is logged against your home the moment you send it. You get a confirmation by email with your ticket reference.
Prefer to talk? We're here for emergencies 24/7.
01242 698410If your lights are off too, it may be a power cut: call 105 first, it's free.
Three things worth checking first
They sort out a surprising share of tickets. If they don't, you've already done the first things we'd ask about.
Power
Check the switch for your heat pump is on and nothing has tripped on your fuse board. If the lights are off as well, it's a power cut rather than a fault: call 105.
Power's fine? Carry on to the ticket.
Settings
Is the heating actually due on? Check the schedule on your controller, and that the thermostat is set higher than the room. Nudge it up two degrees and give it ten minutes.
Still cold? Open a ticket below.
Hot water
A big bath or a run of showers can empty the cylinder, and it takes a while to reheat. Run the hot tap for 30 seconds, then give it 30 minutes.
Still no hot water? Open a ticket below.
More checks, guides and answers on the Homeowners page.
Tell us what's wrong
It takes about two minutes. Your address matters most: it's how we know which home and which equipment we're dealing with.
You get a confirmation by email with your ticket reference.
We carry out a preliminary investigation, then get in touch to update you and gather any more information we need.
If there's anything to pay, we send you a quote first.
This form is for people living in a home on one of our networks. Housebuilders, site teams, network owners and partners: use the Contact page and we'll route it to the right team.
Go to contact usIf a ticket isn't what you need
Rendesco Care
Servicing, your warranty and what's covered, including how to get on Rendesco Care if you're not already.
About Rendesco CareHelp for homeowners
How your heating works, what you pay, moving in or out, and the questions we're asked most.
Homeowners pageHousebuilders, network owners and partners: Contact us and we'll put you through to the right team.