Network Services
Network operation, resident care, and metering and billing, all on the same Flow platform we run our own networks with.
Whatever level of support you need, we can take care of it. From network operations to resident support, hand the whole operation over to us, or choose the individual services that work for you.
Planned maintenance helps prevent faults, while 24/7 emergency response means issues are diagnosed quickly and the right engineers are deployed when something goes wrong.
Track assets, service history and lifecycle performance across your network or portfolio, with the insight you need to plan repairs, forecast expenditure and manage long-term costs.
Remote monitoring identifies emerging issues before they become bigger problems, while ongoing optimisation helps improve network reliability, efficiency and resident experience.
Residents have a clear route to support for heating, hot water and their network service, backed by servicing and maintenance, account management and visibility of network and home performance through the Flow app.
We can manage meter reading, billing, payments and tariff administration, with individual services available where you only need support with part of the process.
We maintain operational records and provide clear reporting to support regulatory requirements, including the information network owners need to meet their Ofgem obligations.
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We work with your team to make the transition into operation straightforward, with everything ready before service begins.
We get to know the system, assets, metering, residents and how it needs to operate. Where another provider is involved, we engage with them early to make the transition straightforward.
We gather and transfer structured operational, technical, asset, metering and customer information needed to run the network properly.
We check the assets, meters, and customer data, identifying and resolving gaps before contract commencement and service begins.
Our O&M teams, systems and processes are ready before the service commencement date, so we can start operating from day one.
Once we're up and running, we monitor performance, respond to issues and continually look for ways to improve reliability, efficiency and the resident experience.
We operate heat networks for owners who never wanted to be operators, so you can focus on what you do best.
Support for resident service, operational performance and the responsibilities that come with owning heat networks.
Structured operation, maintenance and reporting across individual networks or wider portfolios.
A specialist operating partner for networks that remain under the developer’s ownership after completion.
Long-term operation focused on asset performance, resident experience and predictable management.
Every home has its own heat pump. Residents can set their temperature and manage their heating through the Flow app.
“Rendesco represent the gold standard of providing quality service. Having designed the GSHP system, their preventative servicing ensures maximum uptime, they are responsive, personable, and always happy to answer any questions.”
“Rendesco and the team are always a pleasure to work with and the most efficient and responsive of all the contractors I liaise with.”
“I am very pleased with Rendesco’s thorough and efficient service and repair. The engineer arrived exactly on time, was very helpful, diagnosed the problem quickly and returned within a few days to repair it successfully. A very expert and professional outfit at all levels.”
“Such is our confidence with Rendesco, we have recently instructed Rendesco to maintain our air source heat pump sites and conduct all water treatment and testing.”
“I have very much appreciated Rendesco's professionalism, their superior knowledge and their great manner when dealing with our residents. Excellent customer service all round.”
“I wasn't sure a heat pump would suit an older house, but Rendesco proved it. The heat pump and battery, optimised by Flow, cut our bills by 65% (£1,455 a year) and it just works.”
“Rendesco made the switch effortless. With an air source heat pump, battery storage and their Flow optimisation, we're saving 45% (£980 a year) and the house is consistently warm.”
“In the first month the Rendesco Flow system is on track to cut our energy bills by 40% and the house has been warm and comfortable at all times.”
We offer a complete O&M service, covering planned and reactive maintenance, remote monitoring, optimisation, asset management and compliance reporting. We also provide a full metering and billing service with resident support. You can choose everything or just the parts you need.
We provide clear, easy-to-understand bills and a 24/7 helpline for any queries or heating issues. We keep residents informed of planned work and outages, and offer extra support to vulnerable customers, including those with health, accessibility or financial needs.
Yes. We operate third-party networks as well as our own. We start by verifying your assets and records, setting up remote monitoring, connecting to your meters and, if we're handling billing, introducing ourselves to your residents.
Yes. We’ll assess your network and provide a costed improvement plan. We can then look after it for you through our operations and maintenance service, keeping it running at its best.
Yes. We'll review your networks against the developing HNTAS requirements, close any gaps and maintain them to the standards. We'll provide the KPI reports and compliance evidence you need to stay compliant.
Understand what is working, what is costing you money and what needs attention first.
Our health check combines a technical review, available operating data and an assessment of the current maintenance and resident-service arrangements.