We've got your ticket. What happens now?
1
It's logged against your home
Your ticket is in, and a confirmation email with your ticket reference is on its way to you.
2
We look into it
Our support team carries out a preliminary investigation of the issue.
3
We get in touch
We update you and gather any more information we need. If it needs a visit, we agree a time with you, and send you a quote first if there's anything to pay.
2026
Something to add?
Reply to your confirmation email, or call 01242 698410 and quote your ticket reference.